Also called: Account Representative, Customer Service Representative (CSR), Customer Service Specialist, Member Services Representative (Member Services Rep)
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
MyCareerTech provides a full occupation report for this and over 900 other occupations, including salary, education, skills, job descriptions, and job outlook. Log in or Sign Up now to access the full report and many other career exploration resources.
Access to MyCareerTech materials requires that a teacher login or register; students never log in.
This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Advance CTE sponsors the 16 National Career Clusters Framework and career cluster definitions.